True Medya · Kağıthane, Istanbul
Technical Service and ARRI Authorized Service
We are the ARRI representative and authorized service in Türkiye for lighting. Every product purchased from True Medya is covered by 2 years of full technical support.
Monday–Friday 09:30–19:00 · Saturday 10:00–15:00 · Sunday closed
ARRI authorized service
Authorized service for ARRI lighting in Türkiye
True Medya is the ARRI representative and authorized service in Türkiye for lighting, providing sales and technical service. Send your service request with the form on this page, by phone or on WhatsApp.
See the ARRI page2 Year Full Support
Diagnostics, spare parts, firmware updates and usage support — for anything about your product, your first contact is us, not the manufacturer.
What's covered
- Diagnostics and repair
- Setup and configuration assistance
- Firmware and software updates
- Spare parts supply
- Hands-on training for correct use
Open a Support Ticket
Fill in the form so your request is on record and we'll call you back shortly. For urgent issues, calling is always faster.
Brands
Brands we service
Every product bought from True Medya comes with 2 years of full technical support. Each brand page has its service details and a quote form.
Process
How a service request works
- 01Send your requestFill in the form, call us or message us on WhatsApp. Include the product model, serial number and the issue.
- 02We get back to youYour request is logged, and we respond the same day during business hours.
- 03Diagnostics and repairFor diagnostics, repair, spare parts and firmware updates, your first contact is us, not the manufacturer.
Location
Our service address
Address
Çağlayan Mah. Zuhal Sk. No:45B, 34403 Kağıthane / Istanbul, Türkiye
Opposite Metro Gross Market
Opening hours
- Monday–Friday
- 09:30–19:00
- Saturday
- 10:00–15:00
- Sunday
- Closed
FAQ
Frequently asked questions about technical service
Who is the authorized service for ARRI lighting in Türkiye (Turkey)?
True Medya (True Yapım ve Medya A.Ş.) is the ARRI representative and authorized service in Türkiye for lighting, providing sales and technical service. Our service address: Çağlayan Mah. Zuhal Sk. No:45B, 34403 Kağıthane / Istanbul (opposite Metro Gross Market).
What does the 2-year full technical support cover?
Every product bought from True Medya comes with 2 years of full technical support: diagnostics and repair, setup and configuration assistance, firmware and software updates, spare parts supply and hands-on training for correct use.
How do I open a service request?
Fill in the form on this page, call us or message us on WhatsApp. Include the product model, serial number and the issue; we respond the same day during business hours. For urgent issues, calling is always faster.
What are your opening hours?
We are open Monday–Friday 09:30–19:00 and Saturday 10:00–15:00. We are closed on Sundays.
Which brands do you service?
We are the authorized service for ARRI lighting in Türkiye. Every product bought from True Medya, including Nanlite, Nanlux, Pheon Lux and Soonwell, comes with 2 years of full technical support.